Dancik International, a US-based Kerridge Commercial Systems (KCS) company, recently hosted their 2015 CONNECT user conference at The Cary, North Carolina. With more than 100 delegates representing nearly 50 customers, CONNECT 15 was a great success by every measure.
CONNECT 15 was used to introduce KCS to the Dancik customers and to share product strategies. Customers took the opportunity to play an active role in the event by providing crucial feedback both individually and as a group, networking with other Dancik Customers and, most importantly, having some fun along the way!
Mitch Dancik, founder of Dancik International, opened CONNECT 15 with the rationale behind the recent acquisition of Dancik by KCS. This was followed by an introduction to Ian Bendelow (KCS CEO): Ian outlined the history of KCS, their market profile and their typical customer base.
The two day event comprised a series of presentations, breakout sessions and demonstrations. Speakers and topics included; Alan Cross (KCS COO) who presented what Dancik have delivered over the past 12 months and their future plans, including a published and accessible roadmap via the Web and the potential to introduce other KCS Products into the Dancik portfolio, such as Web-Builder, K-Print and an interface to K8 GL financials.
Mark Mashewske shared the Dancik product roadmap and a prototype of the new Customer Relationship Management (CRM) product. David Anderson and John Gulas highlighted ways customers can save money and run a more efficient warehouse and Marie Sutherland encouraged attendees to consider if they’re leaving money on the table by not fully leveraging their existing technology investment.
The highlights of the programme were Dancik customers sharing their success stories. LuAnn Doyle from Ohio Valley Flooring gave advice about implementing Navigator. George Young from TranSouth Logistics talked about their success with Integrated Warehouse Management System (IWMS). DJ Lee from Professional Flooring Supply shared his experience with the benefits of using Sales Portal. Jeff Dudzik from Virginia Tile shared tips for encouraging a culture that embraces change and drives for operational improvements.
An extremely popular event was The Navigator Order Challenge! Delegates could compete against each other to post the fastest time to place an order through Navigator. Congratulations to Tina Boyle from Louisville Tile Distributors who won the challenge, entering her order in less than 30 seconds!
“At Dancik we are continually looking to build our relationships with our customers, developing our solutions and services in line with their needs. Customer conferences, like this one, help us to facilitate that. If our customers are going to take time out of their extremely busy schedules, it was vital that their interests were at the heart of the event. I believe this factor, combined with the desire by our customers to maximise the opportunities and potential of their IT investment, led to the fantastic turnout and all-round success of the event,” said Mitch Dancik.
