Members of the Midwest team in Traverse City include (from left) Jimmy Mowry, Ron McPherson, Jay Hallan, John Semeyn Jr. and John Semeyn Sr.
HOUSTON, Texas — Midwest Refrigeration Supply Company, one of Mincron’s newest customers, has successfully gone live on SmartDistributor 12.1.
The family owned HVAC/R wholesaler, founded in 1945, also provides in-house engineering services and rental tools. In addition to headquarters in Traverse City, Mich., the company has two locations in Michigan’s Upper Peninsula.
John Semeyn Jr., the fourth generation of his family at Midwest Refrigeration, believes the SmartDistributor ERP system will be instrumental in achieving their strategic long-term goals of growth, streamlining inventory and improving productivity, and opening new locations in Northern Michigan.
He was extremely pleased with how Mincron managed the implementation process and the hands-on support provided by the Mincron team. Semeyn added that the transition was the ideal opportunity for the company to make improvements to their data organization and item master list, and create a product labeling and description system that simplifies product searches.
“When I was interviewing software providers, it meant a lot to me that the Mincron sales guys had come from careers in distribution and were recommending a system they had first-hand experience using,” Semeyn said. “They know the needs of a business like ours, and how important it is to have a seamless transition when implementing a new system.
“I can’t emphasize enough the high level of support we received from everyone at Mincron. They followed through and delivered on the promises they made during the sales process. Whenever we called, a person answered the phone. Every time we had questions, our account manager was right there for us. And when we had some turnover in our accounting staff, Mincron even sent one of their trainers to help with our back office and ensure they were comfortable using the system.”
Semeyn also praised the staff at Midwest Refrigeration for their loyalty and efforts during the implementation.
“My biggest fear at the start was having them turn on me and not get on board with learning the new system,” he said. “But they really stepped up to the plate. We included them from the beginning in our meetings with Mincron to map out the implementation. And we spent time doing personal training at each location to increase their comfort level. SmartDistributor is so intuitive and easy to navigate that our staff was able to grasp it quickly and see the value and benefits it would provide us. I am so proud of all of them, and of my Dad — who has really embraced it, even though it took me several years to convince him we needed a new software solution.”
Semeyn said the time, effort and resources involved in the decision-making and implementation process have been well worth it.
“We could see operational improvements after just a few days,” he noted. “And within two weeks, I felt like everyone was already proficient in using the system.
“For wholesalers interested in exploring a new software option, I’d advise them to do their homework and research. Check out the people you’re going to be partnering with and be confident that they are going to follow through on their promises throughout implementation and into the future. The Mincron team was amazing to work with and totally put me at ease. Their on-site support was critical to our success. We couldn’t be more pleased with the process and early results. SmartDistributor was the tool we were missing to help us build our business to the next level.”
About Mincron
Mincron Software Systems, a KCS company, is a leading provider of innovative, powerful software solutions for wholesale distributor, logistics companies and other businesses requiring tightly integrated enterprise software solutions. Mincron serves customers with exceptional care, training and implementation. Over its 34-year history, the company has maintained a 100% implementation success rate. Mincron assists 16,000 active users in over 1,700 locations throughout the U.S. and Canada that distribute $18 billion of durable goods annually.
Press Contact:
Mary Jo Martin
Mincron Software Systems
mjmartin@mincron.com
281-999-7010 x3010
