Latest K8 launched at the 2013 Customer Conference
Delegates enjoy a full and varied programme, product and service updates, and more
More than 150 customers and business partners came together on the 12th June for the 2013 Kerridge Commercial Systems Customer Conference held in Daventry. Representing many industry sectors, delegates were treated to a programme which was designed, from the outset, to be rich and varied in content and to provide valuable and thought provoking ideas to take away. Among those attending were delegates who had travelled from Ireland, South Africa and Australia.
Company developments – service and support
CEO Ian Bendelow, began the conference with a review of company performance and internal developments. He outlined the growth of the customer base and gave a snapshot of product strategy, including manufacturing and service management systems following last year’s acquisition of Datawright. The programme moved on with Alan Cross, chief operating officer, who not only highlighted support team performance over the past 12 months, but also introduced a number of new initiatives designed to increase service levels for both new and existing customers - notably an online call progress facility. Alan introduced the latest enhancements to the K Cloud solution and the ability to take delivery of the K8 benefits from the KCS hosting centres. All of which improve still further the already widely adopted K Cloud solution that many clients prefer.
