Customers at the forefront for new Devon merchant
24th March 2014: Customer satisfaction is at the forefront of Rock Trading and Distribution, the new Devon-based distributor that will be opening its doors on Tuesday 1st April. Giving the company the best possible start, it has chosen K8, the market-leading IT system which will go live from day one.
Owned by Rawle, Gammon & Baker Holdings Ltd, Rock Trading and Distribution will be supplying builders’ merchants and regional developers throughout Devon, Cornwall and Somerset, with a range that includes engineered wood products manufactured to customer requirements, operating from their base in Umberleigh.
Finance Director Paul Turner said, “At Rock Trading and Distribution, we believe the level of customer service we are able to deliver will be one of the most important aspects of the business. And because of this, we want to ensure we have the right systems in place from the start.
We chose K8 for its powerful, integrated applications and proven reputation. It means that we will be able to manage and develop the business using the system’s sophisticated financial, sales, purchasing and stock control tools. We also believe K8’s works order capabilities will be invaluable and help us to create efficiencies when manufacturing roof trusses, flooring and I-beams for our customers.”
Rock Trading and Distribution will be growing its merchant and regional developer customer base throughout the West Country, as well as supporting RGB’s business requirements. The new venture is set to increase the group’s buying power, competitive advantage and extend its range of customer services in the builders’ merchant sector.
Ian Bendelow, Chief Executive Officer, Kerridge Commercial Systems, which develops the K8 system commented, “Implementing a new system for a new business is always very exciting for us. In starting with what amounts to a clean sheet, we are working with the Rock team to ensure the system meets their customer-focused requirements as closely as possible, and ready for their opening. We wish the new business every success and look forward to a long and beneficial relationship.”
