K8 improves customer services levels at Elta
Automotive Aftermarket
Customer: Elta Automotive
What we did: Implemented K8
Site link: www.lucaselectrical.co.uk
Challenge
ELTA Automotive is a major component importer and distributor based in the West Midlands and holds the UK licence for the Lucas Electrical brand. Established in 1993, Elta supplies around 2,000 motor factors and accessory shops from its central warehouse in Coleshill.
Stuart recommended K8 to his managing director because, as well as being a system that was fast and easy to use, he liked how Kerridge Commercial Systems (KCS) was a ‘one product’ company, committed to developing its core K8 solution. He was also reassured by KCS’s automotive heritage and how several large companies in the industry were already using it successfully.
Gains and benefits
- There is now complete visibility of the supply chain.
- Customer service is improved through fast, accurate response to stock enquiries.
- Pick and stock adjustment errors are now minimal.
- Reversing costs when customers return products is easy.
- K8 helps the Elta team work faster and more efficiently.
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I know we made the right decision when we chose K8. We gained so much more functionality and now we work faster and much more efficiently.
- Stuart Poole, Product Analyst, Elta Automotive
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